Prioritized Manufacturing — How It Works – Signomatic Internal Knowledge Base

Internal · Updated July 2026

What this article covers

How Prioritized Manufacturing works, when CX can use it, and what it means for the customer and production. Prioritized Manufacturing means the customer's order is prioritized in the production queue ahead of other orders. It does not guarantee an earlier dispatch date than shown — it guarantees priority position in production.

How it works

Customers can select Prioritized Manufacturing directly in checkout as a paid service fee — this is fully transactional and requires no CX involvement.
When selected, the order automatically receives a prioritized number in production.
CX can also add Prioritized Manufacturing directly on a quote or order in SignAdmin — see rules below.

Important — when it is not available

If an order does not fall under the general rules for Prioritized Manufacturing, this is not something we can offer as standard. The customer gets standard manufacturing instead. This is because manual coordination with Prepress for every exception is not sustainable.

If, in exceptional cases, an order genuinely needs prioritized manufacturing but falls outside the rules — this must be handled in direct dialogue with Prepress before anything is confirmed to the customer.

When CX can add Prioritized Manufacturing in SignAdmin

The Prioritized Manufacturing button is visible in the item box on the order in SignAdmin — next to the existing Service Fee button. It follows the same rules as on the website automatically.

Order type	Status	Button visible	Notes
Quote	Any	Yes — if order follows the rules	Fee added automatically as a new item
Regular order	To Do	Yes — if order follows the rules	Fee added automatically as a new item
Regular order	Production or Done	No	-
Reclaim order	To Do	Yes — if order follows the rules	Added at SEK 0 by default — no charge to customer
Reclaim order	Production or Done	No	-
Special order	Any	Never	-
Redo order	Any	Never	-

Two ways CX can use it

Paid upsell — CX adds Prioritized Manufacturing as an extra paid service on a quote or order when the customer asks for faster production and the order qualifies.
Service recovery / goodwill — CX adds Prioritized Manufacturing at SEK 0 on a reclaim order as a goodwill gesture, for example when the customer has experienced a delay or quality issue and we want to prioritize their replacement order.

Examples of when CX may use Prioritized Manufacturing

A customer has an event or deadline and asks if production can be prioritized — the order qualifies under the rules and the customer is willing to pay the fee.
A B2B customer has a tight installation deadline and needs their signs as early as possible — CX adds Prioritized Manufacturing to the quote and presents both the standard and prioritized options with pricing.
A customer received a damaged or incorrect order and needs a replacement urgently — CX adds Prioritized Manufacturing at SEK 0 as part of the service recovery.
A repeat customer with an important order contacts CX before placing — CX proactively offers Prioritized Manufacturing as an upsell when confirming the quote.

Important rules in Signadmin

The fee can always be adjusted manually.
If the order changes after Prioritized Manufacturing has been added and no longer qualifies — the system automatically removes the Prioritized Manufacturing item and fee, and shows an information message on the order.
If the order has already been paid — the system will not automatically remove or add anything. Any change after payment requires manual handling.
If the order has already been invoiced — the button is not visible and no automatic changes are made. Manual handling required.