Policies & Procedures

• Absence Routine — Team-Specific Guidelines
• Offensive & Inappropriate Content — Routine
• Absence Routine — General Rules & Priorities
• CX Working Hours & Response Time SLA
• On Hold in Zendesk — When & How to Use (Check!)
• One Sheet — One Batch Routine (Check!)
• Purchase Order Handling (B2B) (Check!)
• Terms of Purchase — Key Points for Agents