Internal · Updated July 2026
What this article covers
How Prioritized Manufacturing works, when CX can use it, and what it means for the customer and production. Prioritized Manufacturing means the customer's order is prioritized in the production queue ahead of other orders. It does not guarantee an earlier dispatch date than shown — it guarantees priority position in production.
How it works
- Customers can select Prioritized Manufacturing directly in checkout as a paid service fee — this is fully transactional and requires no CX involvement.
- When selected, the order automatically receives a prioritized number in production.
- CX can also add Prioritized Manufacturing directly on a quote or order in SignAdmin — see rules below.
Important — when it is not available
If an order does not fall under the general rules for Prioritized Manufacturing, this is not something we can offer as standard. The customer gets standard manufacturing instead. This is because manual coordination with Prepress for every exception is not sustainable.
If, in exceptional cases, an order genuinely needs prioritized manufacturing but falls outside the rules — this must be handled in direct dialogue with Prepress before anything is confirmed to the customer.
When CX can add Prioritized Manufacturing in SignAdmin
The Prioritized Manufacturing button is visible in the item box on the order in SignAdmin — next to the existing Service Fee button. It follows the same rules as on the website automatically.
| Order type | Status | Button visible | Notes |
|---|---|---|---|
| Quote | Any | Yes — if order follows the rules | Fee added automatically as a new item |
| Regular order | To Do | Yes — if order follows the rules | Fee added automatically as a new item |
| Regular order | Production or Done | No | - |
| Reclaim order | To Do | Yes — if order follows the rules | Added at SEK 0 by default — no charge to customer |
| Reclaim order | Production or Done | No | - |
| Special order | Any | Never | - |
| Redo order | Any | Never | - |
Two ways CX can use it
- Paid upsell — CX adds Prioritized Manufacturing as an extra paid service on a quote or order when the customer asks for faster production and the order qualifies.
- Service recovery / goodwill — CX adds Prioritized Manufacturing at SEK 0 on a reclaim order as a goodwill gesture, for example when the customer has experienced a delay or quality issue and we want to prioritize their replacement order.
Examples of when CX may use Prioritized Manufacturing
- A customer has an event or deadline and asks if production can be prioritized — the order qualifies under the rules and the customer is willing to pay the fee.
- A B2B customer has a tight installation deadline and needs their signs as early as possible — CX adds Prioritized Manufacturing to the quote and presents both the standard and prioritized options with pricing.
- A customer received a damaged or incorrect order and needs a replacement urgently — CX adds Prioritized Manufacturing at SEK 0 as part of the service recovery.
- A repeat customer with an important order contacts CX before placing — CX proactively offers Prioritized Manufacturing as an upsell when confirming the quote.
Important rules in Signadmin
- The fee can always be adjusted manually.
- If the order changes after Prioritized Manufacturing has been added and no longer qualifies — the system automatically removes the Prioritized Manufacturing item and fee, and shows an information message on the order.
- If the order has already been paid — the system will not automatically remove or add anything. Any change after payment requires manual handling.
- If the order has already been invoiced — the button is not visible and no automatic changes are made. Manual handling required.