Special Routine — Multiple Delivery Addresses

Internal · Updated July 2026

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What this article covers

How to handle special orders where the customer wants their order delivered to more than one address. This applies to B2B customers only.

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When this applies

• The customer wants delivery to two or more different addresses.
• Available for B2B customers only.
• See the PostNord template for shipping details.

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Pricing

• Extra service fee: SEK 395/hour — check extra working time with Pack before quoting.
• Extra delivery fee depending on shipping service — calculate per address.
• If the Quote Template should be used → use it for calculated price.

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Before quoting

• Always check extra working time with Pack before confirming the quote.
• If any questions → write in CX Special Channel for internal support.
• If the need of two extra CX eyes → post the finalized quote in CX Special Channel.

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Manufacturing

• Always add to Slack Special List.

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When accepted

• Add comment under Pack — do not move to Special Flow.