Special Routine — Both Engraved and Printed

Internal · Updated July 2026

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What this article covers

How to handle special orders where the customer needs a sign that is both engraved and printed. This requires the material to go through both the laser flow and the printing flow, with manual handling in between. This applies to B2B customers only.

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Important — B2B only

This is a B2B special order only. B2C customers are not offered this option unless the order exceeds SEK 5,000, in which case it is handled as a B2B inquiry.

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Pricing

• Minimum revenue: always SEK 1,000 for the first order.
• Minimum order quantity: 5 pieces per order.
• Use the standard printed product price from the website and add +30%.
• If the customer does not need five signs, suggest ordering a blank one or include the additional cost as a service fee to meet the SEK 1,000 minimum.
• If the Quote Template should be used → use it for calculated price.
• Always explain to the customer why the price is higher.

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Customer communication

• Always communicate to the customer that there is a minimum order quantity of 5 pieces per order and explain the reason — the material must go through both the laser flow and the printing flow with manual handling in between, which increases production cost and time.

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Before quoting

• If any questions → write in CX Special Channel for internal support.
• If the need of two extra CX eyes → post the finalized quote in CX Special Channel.

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Manufacturing

• Always add minimum +2 extra manufacturing days.

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When accepted

• Add to Slack Special List if the correct criteria are met.
• Move to Special Flow and add comment under Prepress.
• Include an extra note if the customer expects the same design as a previous order.