Special Routine — Special Material (With Set Flow)

Internal · Updated July 2026

What this article covers

How to handle special orders for materials where Signmax has an established production flow. These materials require manual pricing and must always be confirmed in CX Special Channel before quoting.

Available materials in this category

  • Glossy laminate — for products that already have laminate today
  • Matte laminate — for products that already have laminate today
  • HighTac decal
  • APET

Before quoting — mandatory

  • Always ensure that the material is in stock.
  • Always get an OK for the quote in CX Special Channel — tag @affe, @leyton, and @oskar.
  • If any questions → write in CX Special Channel for internal support.
  • If the need of two extra CX eyes → post the finalized quote in CX Special Channel.

Pricing

  • Minimum revenue: always SEK 1,000 for the first order.
  • Always calculate manually due to the price of the material.
  • Add +30% on each product for extra work time.
  • If the Quote Template should be used → use it for calculated price.
  • Always explain to the customer why the price is higher.

Manufacturing

  • Always add minimum +2 extra manufacturing days.
  • Always add to Slack Special List.

When accepted

  • Move to Special Flow and add comment under Prepress.
  • Ensure the production process is added to the Customer Card so it is carried over to future orders.
  • Include an extra note if the customer expects the same design as a previous order.