Special Routine — Shape and Cut Out
Internal · Updated July 2026
What this article covers
How to handle special orders where the customer requests a custom shape or cut out that is not available as a standard option in Signomatic. This applies to B2B customers. B2C customers are declined for custom shapes and cut outs unless the order exceeds SEK 5,000.
Before quoting — mandatory
- Always ensure in CX Prepress that the shape or cut out can be produced before calculating a quote.
- Do not quote before this is confirmed.
Pricing
- Minimum revenue: always SEK 1,000 for the first order.
- Add +30% on each product for extra work time.
- If the Quote Template should be used → use it for calculated price.
- Always explain to the customer why the price is higher.
Always provide an alternative
- Always provide the nearest standard option as an alternative quote alongside the special quote.
Before quoting
- If any questions → write in CX Special Channel for internal support.
- If the need of two extra CX eyes → post the finalized quote in CX Special Channel.
Manufacturing
- Always add minimum +2 extra manufacturing days.
When accepted
- Add to Slack Special List if the correct criteria are met.
- Move to Special Flow and add comment under Prepress.
- Ensure the production process is added to the Customer Card so it is carried over to future orders.
- Include an extra note if the customer expects the same design as a previous order.