Special Routine — Design

Internal · Updated June 2026

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What this article covers

How to handle special orders where the customer needs design support that goes beyond what can be done directly in Signomatic. Design support is handled by both Prepress and CX. This applies to both B2B and B2C customers.

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B2C — important difference

• Everything under 15 minutes — Prepress performs without contacting CX or adding an additional cost.

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Pricing — B2B

• If larger or longer support is needed from either CX or Prepress → add SEK 250 per started 30 minutes.
• If the Quote Template should be used → use it for calculated price.

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Before quoting

• If any questions → write in CX Prepress.
• If the need of two extra CX eyes → post the finalized quote in CX Special Channel for internal support.

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Manufacturing

• Always add minimum +2 extra manufacturing days.
• If the design process exceeds 30 minutes in Prepress → consult Prepress about the need for additional days.

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When accepted

• Add to Slack Special List if the correct criteria are met.
• Move to Special Flow and add comment under Prepress.
• Include an extra note if the customer expects the same design as a previous order.