Special Routine — Thickness

Internal · Updated June 2026

What this article covers

How to handle special orders where the customer requests a thickness that is outside our standard assortment. This applies to B2B customers. B2C customers are declined for special thickness unless the order exceeds SEK 5,000.

Available materials for special thickness

  • Aluminium
  • Engraved Plastic
  • Etched Aluminium
  • Acrylic
  • Solid PET
  • Forex
  • Stainless Steel
  • Other materials → handle through CX Special Channel as minimum revenue may vary

Pricing

  • Minimum revenue: always SEK 500 for the first order.
  • Exception: minimum revenue is always SEK 1,000 for Engraved Plastic 3.2 mm and Aluminium 3 mm.
  • Add +30% on each product for extra work time.
  • Additional surcharge for specific materials:
    • Engraved Plastic 3.2 mm: +100%
    • Aluminium 3 mm: +100%
  • If the Quote Template should be used → use it for calculated price.
  • Always explain to the customer why the price is higher.

Always provide an alternative

  • Always provide the nearest standard option as an alternative quote alongside the special quote.

Before quoting

  • If any questions → write in CX Special Channel for internal support.
  • If the need of two extra CX eyes → post the finalized quote in CX Special Channel.

Manufacturing

  • Always add minimum +2 extra manufacturing days.

When accepted

  • Add to Slack Special List if the correct criteria are met.
  • Move to Special Flow and add comment under Prepress.
  • Include an extra note if the customer expects the same design as a previous order.