Special Routine — Size

Internal · Updated June 2026

---

What this article covers

How to handle special orders where the customer requests a size that is outside our standard assortment — either smaller or larger than what is available on the website. This applies to B2B customers. B2C customers are declined for special sizes unless the order exceeds SEK 5,000.

---

Pricing

• Minimum revenue: always SEK 1,000 for the first order.
• Start by using the closest size available in the Design page.
• Add +30% on each product for extra work time.
• If the Quote Template should be used → use it for calculated price.
• Always explain to the customer why the price is higher.

---

Always provide an alternative

• Always provide the nearest standard option as an alternative quote alongside the special quote and explain why.

---

Before quoting

• If any questions → write in CX Special Channel for internal support.
• If the need of two extra CX eyes → post the finalized quote in CX Special Channel.

---

Manufacturing

• Always add minimum +2 extra manufacturing days.

---

When accepted

• Add to Slack Special List if the correct criteria are met.
• Move to Special Flow and add comment under Prepress.
• Include an extra note if the customer expects the same design as a previous order.

---

How to explain the higher price to the customer

Use this as a guide when explaining to the customer why the price is higher:

"Yes, this is absolutely something we can do. However, since the requested size is outside of our standard sizes, the process requires significantly more manual handling in our production. When we deviate from our usual workflows, we need to apply a higher price to cover the additional costs involved."