Special Routine — Holes

Internal · Updated June 2026

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What this article covers

How to handle special orders where the customer requests custom screw holes that deviate from our standard hole placements or sizes. This applies to both B2B and B2C customers.

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Pricing

• Extra service fee: SEK 100 — only on first orders valued under SEK 500. Over SEK 500, no extra fee.
• For larger orders, incorporate the cost into the product price instead of adding a separate fee.
• If the Quote Template should be used → use it for calculated price.

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Before quoting

• Always ensure in CX Prepress that the holes can be manufactured if they deviate significantly from the standard.
• If any questions → write in CX Prepress.

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Manufacturing

• Always add minimum +2 extra manufacturing days.
• If the need of two extra CX eyes → post the finalized quote in CX Special Channel for internal support.

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When accepted

• Add to Slack Special List if the correct criteria are met.
• Move to Special Flow and add comment under Prepress.
• Include an extra note if the customer expects the same design as a previous order.