Agent Signatures — All Markets

Internal · Updated July 2026

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What this article covers

Rules for using agent signatures in customer replies. Signatures are applied via Zendesk macros — never typed manually. This ensures consistent formatting across all markets and brands.

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How to apply signatures

• When composing a reply in Zendesk, apply the relevant signature macro before sending.
• Signatures include: agent first name, role, brand name, and website.
• Never type a signature manually — always use the macro.
• If your market's signature macro is missing, notify your Team Lead.

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Important rules

• Always use the correct brand name — never sign as "Signomatic" on a Skyltmax, Schildermaxe, or Bordenmax ticket.
• If you are covering a colleague's market temporarily, use that market's signature macro.
• Max does not add signatures — applying the signature is always the agent's responsibility via macro.