Skip to main content

Agent Signatures — All Markets

Article type: Reference Audience: Support Agents Visibility: Internal Only

Overview

Agents must always use the correct signature when sending replies to customers. Signatures are available as Zendesk macros and must always be applied via macro — do not type signatures manually. This ensures consistent formatting across all markets.

How to Apply Signatures

  1. When composing a reply in Zendesk, apply the relevant signature macro before sending
  2. Signatures include: agent first name, role, brand name, and website
  3. Do not type signatures manually — always use the macro
  4. If your market's signature macro is missing, notify your Team Lead

Important Rules

  • Always use the correct brand name — never sign as "Signomatic" on a Skyltmax, Schildermaxe, or Bordenmax ticket
  • If you are covering a colleague's market temporarily, use that market's signature macro
  • Max does not add signatures — this is always the agent's responsibility via macro

Related Articles

  • Markets & Brands — Full Overview
  • Language Guide — When to Reply in Which Language
  • How Max Works — Agent Guide