Delivery Time — How It Is Calculated
Internal · Updated June 2026
What this article covers
How delivery time is calculated for all order types. Delivery time always consists of two parts: manufacturing time and shipping time. Manufacturing time depends on the material and order specifications. Shipping time depends on the delivery country and shipping method.
Quick reference — order types
| Order type | Delivery time |
|---|---|
| Standard order | Fastest and most predictable — see country-specific delivery time article |
| Custom order | Always add 2 extra days - May require additional production time — confirmed individually |
| Large order / B2B | Depends on volume and complexity — confirmed in the Quote Template |
| Urgent order | Faster options may be available — use Prioritized Manufacturing Service or check with production |
Standard orders
Standard orders follow the options available on the website. These have the fastest and most predictable delivery times. For specific delivery times by country and material, see the relevant country delivery time article.
Custom orders
Orders with specifications outside the standard assortment may require additional production time. This includes:
- Custom sizes
- Non-standard colours
- Special fixing options
- Large quantities
Delivery time for custom orders is confirmed individually — do not give a standard estimate without checking first.
Large orders / B2B
For larger or business orders, delivery time may increase depending on volume and complexity. Delivery time is confirmed in the quote — do not estimate without checking with production.
Urgent orders
Faster production or shipping may be possible depending on current capacity. See the Prioritized Manufacturing section in the relevant country delivery time article for available options. If unclear, check with production before confirming anything to the customer.
Instructions for agents
- If the order is custom — explain that delivery time may be longer and confirm individually.
- If the order is urgent — check available options before confirming faster delivery.
- If anything is unclear — ask for more details before giving an estimate.